FIVE (5) YEAR WARRANTY (STE SERIES) - Manufacturer warrants every part on the outdoor fountain to be free from defects in materials and workmanship under normal use for five (5) years from the date of install or sixty-six (66) months from date of shipment from factory, whichever occurs first. This extended warranty does not apply to freeze resistant assemblies.

ONE (1) YEAR WARRANTY (SS SERIES) - Manufacturer warrants every part on the outdoor fountain to be free from defects in materials and workmanship under normal use for one (1) year from the date of install or sixty-six (12) months from date of shipment from factory, whichever occurs first. This extended warranty does not apply to freeze resistant assemblies.

INSTALLATION AND OPERATION - The foregoing Limited Warranty applies only when the product is installed and operated in accordance with the Manufacturer’s written instructions included with each unit. These products are designed to operate on 20 psi to 105 psi supply line pressure. Bi-level units require a minimum of 40 psi supply line pressure to ensure adequate stream height from each bubbler when activated simultaneously. Bi-level filtered models, regardless of supply line pressure, cannot provide adequate stream height from each bubbler when activated simultaneously. The Limited Warranty does not apply to products, which on examination by the Manufacturer or its agent, are found to have been subjected to accident, alteration, abuse, misuse, misapplications, corrosive type atmospheres, or abnormal use.

OWNER’S OBLIGATIONS - It is the owner's obligation to pay for any labor, trip charges, field repairs or maintenance not covered by the Limited Warranty, including service and or diagnostic calls. Any appearance imperfections are to be noted at time of installation, and the installer or the supplier notified without delay. In the case of products located within the United States or Canada, it is the owner's responsibility to allow access to the unit for the authorized service center to repair on site and/ or remove unit to repair at the authorized service center's discretion. In the case of products located outside the United States or Canada, the owner is to return any part for which replacement is sought to the closest authorized service center or to the manufacturer's factory repair department.

MANUFACTURER’S OBLIGATIONS - Manufacturer’s obligation under this Limited Warranty is limited to providing a replacement part for any part expressly covered by this Limited Warranty which, upon examination by the Manufacturer or its agent, is found to be defective, but does not include any obligation to provide labor or to pay labor costs incurred in connection with the replacement. The Manufacturer’s obligations also include cost of outbound freight (but not express freight) of the part or parts from the factory repair department to, but only if the Manufacturer determines that the part or parts, and the purported defect or defects, are covered by this Limited Warranty.

WHAT WARRANTY DOES NOT COVER - This Limited Warranty does not include payment for any field labor to provide for normal maintenance including adjustments such as water stream height, winterization, general maintenance. The water system and regulating valve are not covered by this Limited Warranty if they become inoperative due to liming, sand or similar residue. If inlet pressure is above 105 psi, a pressure regulator must be installed in the supply line. Any damage caused by reason of connecting this water fountain to supply line pressures lower than 20 psi or higher than 105 psi is not covered by this warranty.

ENTITLED TO BENEFIT OF WARRANTY - This Limited Warranty is applicable only to (i) purchasers who purchase the product for the resale in the ordinary course of business, and (ii) the first person who purchases the product other than resale.

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Cool Dog Water Fountains™ are distributed by Gyms For Dogs™

Nationwide Design, Sales & Service

Worldwide Product Sales

Dealer Support


Support Contact

Phone: 800.931.1562

Fax: 800.931.6152

Email: [email protected]


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Monday-Friday